Friday, January 22, 2010

Mobile Internet Use Continues Climb

Yes, that's this blog on that little screen, which is maybe how you should be viewing it.

Last week Nokia chief executive Olli-Pekka Kallasvuo stated that mobile devices provide the majority of phone subscribers with internet access, often their first and only internet access (reported in the article Nokia: Majority of world accesses internet through a mobile). He feels that as more and more people sign up for internet access on their mobile devices it may be eroding the base of computer-based internet use.

Supporting Data

Back in 2008 Pew Internet predicted that by 2020 the mobile device would be the primary tool worldwide for connecting to the internet. I recommend reading some of the comments made by survey participants in the 2008 Pew Internet & American Life/Elon University Predictions Survey. I'm tempted to reproduce them all here, but that would be plagiarism and make for a far lengthier post.

In April 2009, Pew Internet (Pew Research Center's Internet & American Life Project) ran another survey and reported that 32% of Americans have used a mobile phone to access the internet for email, instant-messaging, or information hunting. On a typical day, 19% of Americans use the internet on a mobile device. This represents a 73% growth from their survey 16 months prior.

The same report also found that African Americans are the most active mobile internet users, with 48% of them using mobile devices to access the internet and 29% accessing the mobile internet on a typical day. In addition, over the 16 month run between surveys, African Americans nearly doubled the average American growth rate by increasing 141%. You can see that data in the press release.

In December 2009 (last month), the number of mobile internet users hit 450 million, with a prediction that it would hit 1 billion by 2013 (as reported by IDC). Nielsen reported (as retold in this blog post) that mobile internet access by US users climbed most among teens and seniors back in July. While the mobile web in the US is still about 53% male, new female users have climbed up in the ranks nearly twice as fast as new male users.

"Digital Divide?"

The notion of a digital divide for African Americans has some resonance when thinking about the wireline internet, said John B. Horrigan, Associate Director of the Pew Internet Project and principal author of the report. But when you introduce the mobile internet, the picture changes and African Americans are the pace setters.

Often in the U.S. minorities fall into the lower socio-economic classes. In general this seems to coincide with my own experiences (client, community, and otherwise) that suggest that given the often cheaper hardware cost for internet-enabled mobile devices, this is a far more economic and portable way to get on the internet and stay connected. Online services that target specific communities need to keep in mind how their users access the web in general and must be prepared to support it.

Mobile vs. "Real" Internet

I have had many experiences where users feel that the internet they use via their mobile devices is somehow lesser in quality, value or feature-set than the internet they access via their computers. This perception is driven primarily by the capability of the mobile device and how sites are configured.

For example, surfing on an old Blackberry via WAP would have been a much less engaging experience, but the advent of the iPhone and mobile Safari is an example of how mobile browsers are now capable of accessing the same content as a traditional desktop browser. Lack of Flash, PDF or video support has been largely cast aside as mobile devices can now play video and have embedded PDF viewers. The Flash roadblock is also sliding away depending on the device you use. No longer must a site developer create both a WAP and HTTP/HTML site, but can now create a traditional site with some additional hooks for mobile devices.

Some of us even prefer the mobile versions of sites to their traditional counterparts. For example, I typically use Facebook through my Windows Mobile device, moreso than via my desktop browser. In my case, I prefer the timeline and ease of access compared to the script-laden madness of the regular site.

Back in November the blog Communities Dominate Brands posted a diatribe on this very topic, Why Mobile Data Services (or 'Mobile Internet") is 'better' than old legacy PC based internet.

3 comments:

  1. I do agree that the mobile device is becoming a pre-dominate device for some internet functions. Especially with regards to email, blogs and social networking site.
    Three years ago, my mobile device was rather clunky when it came to viewing internet sites. Add in the fact that my provider was charging considerably more for the inclusion of the internet I avoided using it on that device. My current device has a far better screen, faster processor and thus allows me to view a regular website as it would appear on my laptop or home pc. The only drawback is size. Such that, often even when I zoom in to view a site, I often end up hitting a link on said page and end up going elsewhere. However, that said, I find it extremely handy to have when I am away from my pc. I most often use it for reading my email - some of which I respond to right away, but the majority of responses wait until I am at a regular pc.
    With the use of apps, I can get directions (once done with google or mapquest.com - course those both work on my device anyways). I can search via zipcode or my current gps location for place to eat, sleep, see a movie or more. Get the latest weather report. Check my appointments from google calendar and a whole lot more.
    However all that said, it will never replace my pc. Just as I am typing this comment, I never would have attempted such a lengthy reply on my mobile device. The keyboard and screen are too small for such a reply in my opinion.

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  2. I think the average consumer who does not have an interest in owning a personal computer (because of cost, or there is already one at work and that's enough, or any number of other reasons) is the one most affected by the benefit of internet-enabled mobile devices. It makes it easier to stay connected on the go without all the hassle of hardware costs and lugging gear around.

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  3. Adrian,

    FYI, Cisco will announce new insight about the Mobile Internet market opportunity (including details for the VNI market study) at an upcoming webcast - details are here http://bit.ly/mobile-internet

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